At Pixel Edge Digital Solution, we are committed to maintaining transparency and flexibility for our clients. We understand that project requirements or priorities may change, and our cancellation and refund policy is designed to accommodate such situations.

1. Cancellation Policy

• Project Cancellation: Clients have the right to cancel their project at any stage of the process. We appreciate as much advance notice as possible to ensure a smooth process for both parties.
• Notice Requirement: To cancel a project, clients should notify us via email or other formal communication channels.

2. Refund Policy

• Full Refund Eligibility: If a project is canceled before significant work has been completed, clients are eligible for a full refund, even if payment has been made in advance.
• Partial Work Completion: If a project has commenced but is canceled midway, refunds may be issued based on the proportion of work completed.
• No Refunds for Completed Projects: Once a project has been fully completed or delivered, refunds will not be issued.

3. Service Nature

• Retainer Services: For ongoing services such as SEO, social media management, or PPC marketing, clients may cancel their service within seven (7) days of the start date for a full refund.
• One-Time Services: For one-time services (e.g., website development or video editing), if substantial progress has been made or the project is completed, refunds are not provided.

4. Refund Processing

• Refund Timelines: Approved refunds will be processed within 7-14 business days from the date of confirmation.
• Payment Method: Refunds will be issued via the original payment method used by the client.

5. Communication and Clarifications

For any questions or to initiate a project cancellation, please contact us at Contact@pixeledgedigital.com We aim to handle all requests promptly and fairly.